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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Benjamin Atherholt

Benjamin Atherholt

June 27, 2025

5  out of  5
rating by Benjamin Atherholt
"When dealing with a claim, they were the first to reach out and helped by explaining each step clearly and answering all questions promptly! - Thanks, Valerie!"
We responded:
"Thank you, Ben! Valerie does a great job taking care of our customers. I’m glad she could help you out. "
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Luke Meyer

June 27, 2025

5  out of  5
rating by Luke Meyer
"Sunny has been our agent for years, and she has always taken time for us whenever we have questions or need advice. She does her best to be transparent with all costs and coverages, really demystifying the home and auto insurance process!"
We responded:
"Thank you, Luke! I appreciate the kind words! I’m so happy to have you & Abby as customers!"
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Becky Elmore

June 14, 2025

5  out of  5
rating by Becky Elmore
"Great answered all of our questions! Thanks again"
We responded:
"Thank you, Becky! I enjoyed meeting with you and Brian! So glad we could save you money on the car insurance & get you a better deal on homeowners insurance too! "
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Fuzion Jess

June 10, 2025

5  out of  5
rating by Fuzion Jess
"Very friendly and go over any questions in full detail! Wonderful service through the years."
We responded:
"Welcome to Knoxville! Thank you so much for taking time to meet with me today. I am thankful to be your agent!"
Profile photo of Heather Osness

Heather Osness

June 7, 2025

5  out of  5
rating by Heather Osness
"Sunny explained every thing i need to know about my policy she answer my question."
We responded:
"Thank you, Heather! I appreciate you & enjoyed our meeting! "
Profile photo of James Harvey

James Harvey

June 5, 2025

5  out of  5
rating by James Harvey
"Sunny and team are very friendly and knowledgeable. Takes the time to explains details about all of my policies."
We responded:
"Thank you, Doug! I appreciate you & your years with my agency! "
Profile photo of Ella Crowder-Rheault

Ella Crowder-Rheault

May 29, 2025

5  out of  5
rating by Ella Crowder-Rheault
"Great experience! Everyone was very polite and extremely helpful!"
We responded:
"Thank you, Ella! We appreciate you! "
Profile photo of Elise Wilson

Elise Wilson

May 22, 2025

5  out of  5
rating by Elise Wilson
"Great team and great communication."
We responded:
"Thank you, Elise! We enjoy working with you! "
Profile photo of Taylor Moore

Taylor Moore

May 21, 2025

5  out of  5
rating by Taylor Moore
"Super kind, and made understanding my policy easy!"
We responded:
"Thank you for meeting with me. Im happy to hear our review was helpful to you. I appreciate your business. "
Profile photo of Brooke Collier

Brooke Collier

May 21, 2025

5  out of  5
rating by Brooke Collier
"Sunny and team are very responsive and on top of it!"
We responded:
"Thank you, Brooke! I happy to be your agent."
Profile photo of George Owenby

George Owenby

May 20, 2025

5  out of  5
rating by George Owenby
"Very nice people to work with always calling to check making things happen"
We responded:
"Thank you, George. I appreciate you! "
Profile photo of Ryan McCarley

Ryan McCarley

May 16, 2025

5  out of  5
rating by Ryan McCarley
"I've never had an issue. Everyone has been very helpful and gone out of their way to explain policy and assist when needed. Sunny is a pleasure to speak to. She even informed me about policy benefits I did not realize I had."
We responded:
"Thank you, Ryan! I enjoyed meeting with you! "
Profile photo of John Stevens

John Stevens

May 15, 2025

5  out of  5
rating by John Stevens
"Sunny and her whole office is great! Lots of help after my wreck!"
We responded:
"Thank you, John! I’m so glad we could help you out. I appreciate you."
Profile photo of Sabine Huber

Sabine Huber

May 13, 2025

5  out of  5
rating by Sabine Huber
"The employees at Sunny Hale have provided excellent customer service and their rates are very reasonable, great for someone on a budget!"
We responded:
"Sabine, thank you for the review! I’m so happy we are able to provide you quality service while staying in your budget!"
Profile photo of James Crouse

James Crouse

May 7, 2025

5  out of  5
rating by James Crouse
"Sunny is by far one of the best agents to work with. She does a wonderful job explaining anything and everything I was concerned or curious about. She doesn’t push you to do anything she doesn’t actually think you need. It is a wonderful and very different experience compared to my past dealings with insurance agents. 12/10 would recommend!"
We responded:
"Thank you so much James! I enjoyed meeting with you & Matt! I’m happy to be your agent! "
Profile photo of Andrea Baughman

Andrea Baughman

May 1, 2025

5  out of  5
rating by Andrea Baughman
"Sunny was so amazing! She was professional and definitely knows what she talking about. She helped us save money and set up new policies without any issues! We would recommend her to everyone!"
We responded:
"Thank you, Andrea! I’m so happy to have you & Curt & your dad as my customers! "
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Dora Toney

April 30, 2025

5  out of  5
rating by Dora Toney
"Sunny is a top notch agent. She, along with her staff, are very friendly, knowledgeable, and helpful. She periodically reviews my policies with me to ensure I have adequate coverage or to make any desired changes without being pushy."
We responded:
"Thank you, Dora! "
Profile photo of Kain Emperium

Kain Emperium

April 29, 2025

5  out of  5
rating by Kain Emperium
"Sunny's location is easy to find and she has no problem with going over your policy in great detail letting you know what exactly you are getting and how it will effect you in both short and long term I highly recommend"
We responded:
"Thank you Kain!! I appreciate you and Stephany! Thankful to be your agent!"
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M L

April 23, 2025

5  out of  5
rating by M L
"State Farm did everything they said they would do and kept me up to date on the processing of my claim."
We responded:
"Thank you so much! I’m glad we could help you with your claim!"
Profile photo of Melissa Akins

Melissa Akins

April 16, 2025

5  out of  5
rating by Melissa Akins
"Highly recommend this agent. Everyone is very friendly, helpful and very knowledgeable. She makes sure you have the coverage you need, and not what you don't."
We responded:
"Thank you Melissa! I appreciate you!"
Profile photo of Nadia Hamdi

Nadia Hamdi

April 10, 2025

5  out of  5
rating by Nadia Hamdi
"Very friendly and fast communications!"
We responded:
"Thank you, Nadia! "
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Pam Clark

April 4, 2025

5  out of  5
rating by Pam Clark
"Sunny is amazing! She is always willing to help and very responsive."
We responded:
"Thank you, Pam! I am thankful for you! "
Profile photo of Michael Owenby

Michael Owenby

April 1, 2025

5  out of  5
rating by Michael Owenby
"Working with Sunny and State Farm have been the best insurance experience I have had. Sunny is always prompt to respond and prepared to answer any questions I have. I will refer her to friends and family. I wish I had switched sooner!!!!"
We responded:
"Thank you! I am so thankful for you & Kristel! "
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Mary Tabor

March 28, 2025

5  out of  5
rating by Mary Tabor
"Sunny was so patient and helpful with us! She is a fantastic agent!"
We responded:
"Thank you, Mary Lynn. I am thankful for you & David! "
Profile photo of Nikki Hicks

Nikki Hicks

March 21, 2025

5  out of  5
rating by Nikki Hicks
"Sunny is very professional, organized, and thorough. She took the time to explain our benefits, tell me what options we have, what we don’t have that might benefit our needs and answer any and all questions I had. Sunny is a top notch agent and her assistants are on top of all her appointments with scheduling and any help they can do as well."
We responded:
"Thank you, Nikki!! I am so happy to have you and Mike as customers!"